Frequently Asked Questions

It is important to have all your questions answered to put any queries to rest before we take your Rover on an adventure.  Please feel free to contact us if there is anything we have not covered!

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How do I sign up for your services?

It's EASY! Give us a call – Tanya @ 604-781-7567 or email us at info@pawzunleashed.ca to set up a free half-hour consultation in your home with you and your pup. We can all get to know each other and schedule our first wak.

Are you Licensed, Insured and Bonded?

We are committed to your dogs safety. We are fully insured and bonded by Carpi Insurance and licensed in the city of Vancouver. We would be happy to supply you with the documents upon request during our initial consultation.  

Why should I use a dog walker?

Urban life has placed many demands on our schedule these days making it hard to devote our attention to our furry little buddies when they need it, especially in single households! It's hard to do it all – so we are here to help you be there for your pup when you are not able to!

 

Using a dog walker while you are away will provide you with the peace of mind knowing your pup is having an outing full of fun, socialization and exercise giving your pet a healthy life-style.

Which areas do you service?

For dog walking adventures and pee breaks, we service East Vancouver, from King Edward Ave to Cambie Street and Downtown Vancouver. We are also happy to service the Coquitlam area.  Please see our Locations tab for a detailed map.

Which locations do you walk my dog?

Pawz Unleashed walks dogs in designated dog parks, beaches and trails in Downtown and East Vancouver as well as the North Shore and Coquitlam Mountains. As apart of our commitment to your pups welfare, we will notify you by text or email upon pick up and drop off of your pup and the location of our walk.

How do you ensure my dogs safety?

All walkers at Pawz Unleashed are pet-aid certified by Walks 'n' Wags and carry a first-aid kit during each walk. They are also trained in basic dog behaviour and are dog owners themselves with plenty of experience. Each dog is carefully screened for positive behaviour for our group adventures so as not to put others in the group at risk.

Is my dog more suited to Walking or Daycare?

This is really dependent on your dogs specific needs. If your pup is either too young to keep up with the pack (younger than 8 months) or on the contrary too old and is in need of special care throughout the day, then you may want to think about the benefits of the daycare system.

 

The benefits of Dog Walking services, especially the Adventure Hikes, allows your pup to fully exert all his or her energy which could otherwise manifest in frustration and behaviour problems if pent up in the house all day. It also allows for group socialization and mental stimulation throughout the day which contributes to you dogs overall health and happiness.

 

FACT: Adventure = Fun!

Rain or Snow: Do you walk my dog?

Yes! Let's face it – this is Vancouver: It's going to rain most of the time and we'll be there to jump in the muddy puddles and play in the snow with your pup!

How do you access my home?

Most clients prefer to give us a copy of their key or a code to their home. You may also choose to place your key in a pre-determined spot for us or arrange for someone to be home upon pick up and drop off of your dog.   

How long are the Adventure Hikes and how long will my dog be away from home?

Each dog adventure can range from an hour and a half to two hours on the trail. Pick-up and drop-off times are approximately an hour but can vary due to the number of dogs, traffic and weather conditions.   The total time your dog is out of the house can vary from four to four and half hours.

What is your vaccination policy?

It is up to you the owner to take your own preventative measures. We do not require proof of up to date vaccinations or an annual titering test if you choose not to vaccinate your dog. 

Do you take dogs that have not been spayed or neutered?

Yes – however, they can only attend private walks.

On our group walks - all dogs must be spayed or neutered.

 

Do you take aggressive dogs or dogs with behaviour issues

For the safety of other dogs, we do not allow aggressive dogs on our group hikes.

However, depending on your dogs specific behavioral issues discussed during our free initial half-hour consultation, we maybe able to do a private walks for your dog.  

What if my dogs get injured?

At Pawz Unleashed, our walkers are certified with Wags 'n' Walks pets first aid. If your dog has any minor injuries or scratches, our walkers will be able to tend to them. We carry a first-aid kit on all of our walks. Should your dog suffer a major injury, we will contact you immediately and transport your dog to their vet and proceed with our emergency protocol outlined during our initial consultation.  

How does payment work?

For your convenience – you can pay online via paypal or feel free to leave us cash or a cheque when we pick up your pup. Alternatively, you can use your banks email money transfer system. Please email money transfers to payment@pawzunleashed.ca

 

What is your cancellation Policy?

We would appreciate 24 hours notice of cancellation for our walks and at least 1 weeks notice for pet-sitting.

Will I be notified when my dog is picked-up an dropped off?

Yes! According to your preference, we will text or email you upon pick-up and drop-off. We also let you know our adventure location and snap you a couple of pics too!

Will my dog be returned home clean if she/he gets dirty?

Yes – we carry towels with us to wipe your pup down for those muddy days! Just in case your pup likes to gets extra dirty on those rainy days, please leave out an extra towel for us to dry your pooch down fully. As well, during our consultation, let us know where you garden hose is – we can hose rover down for you before we let him in the house. If there is a specific area in the home you prefer to keep your rover after his walk to keep your house from getting muddy, notify us during the consultation.

Do you top up my dogs water bowl?

Absolutely! It's a rough day for rover and we wouldn't want him dehydrated when he gets home! We will always top of your dogs water bowl.  Let us know during your consultation if you want us to feed rover too.

How many dogs do you walk per shift?

We keep it down to 6 dogs per shift - This allows us to keep maximum attention on each dog. In North and West Vancouver, by-laws specify only 6 dogs per walker.  

How much exercise should my dog get?

On average, your dog should get at least one hour of exercise every day regardless of how big or small their breed. More active dogs regardless of their size will tend to need additional exercise to expend their extra energy in order to remain calmer throughout the rest of the day.

 

A walked dog is a happy dog!

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Tanya @ 604.781.7567 

info@pawzunleashed.ca

www.pawzunleashed.ca